OUR WORK IN THE
COMMERCIAL SECTOR

COMMERCIAL TESTIMONIALS

• i-Clean did exactly what they said they would do, we found them professional in their conduct and easy to do business with, providing an external independent perspective on cleaning standards which was very valuable. We were extremely satisfied in that the project was completed within the timeframe given and that the service gave value for money.
  
  HSBC Holdings plc
  
• There were technical challenges in abundance, the i-Clean Systems people understood what the different parties wanted from the consultation, and supplied the information for us to reach our decision on the final construction. i-Clean Systems were very professional in their approach, and they listened well when we explained our needs and interests, I am happy to make public our appreciation of their contribution.
  
  Mace Shard London Bridge
  
• From the first contact with i-Clean we have been impressed with the attention to detail and level of service that everyone offers. The Operational staff carried out the surveys in a discreet manner and did not distract from our day to day business. The Cleaning Management System is easy to understand is pitched at the right level. We have been very impressed with i-Clean and would recommend their services to others.
  
  Darwin and Pride Shopping Centres Shrewsbury
  
• The i-Clean Systems consultant approached the review sensitively, displaying an in-depth understanding of the cleaning industry, as a result, he soon established a rapport with our cleaning operations manager, followed by good collaborative working. The conclusion reached independently, by i-Clean Systems, was that the Cleaning Services Unit is providing very good quality and value to the Council, in its cleaning of our headquarters buildings. Such a big thumbs-up reflects well on all those employed in, or managing, the Cleaning Services Unit
  
  Hampshire County Council
  
• We use i-Clean Systems to confirm value for money from our existing contract; we are very satisfied with their work and would recommend their services to others within our sector.
  
  Bayer Business Services
  
• The production of a comprehensive specification and cleaning programme was quick, and it has stood up to significant scrutiny. The consultants assistance with the presentation of his findings and recommendations, including to staff groups, was hugely significant and helpful. The results have been most impressive. We now know that our team is not only doing an efficient and green job, but that we can prove it. This has brought a cost benefit to our retailers and a huge morale boost for us all.
  
  Meadowhall Shopping Centre
  
• A complete and thorough inspection of the building which identified our cleaning requirements. This produced an excellent specification which made the tender process that much easier.
  
  UK IPO
  
• This remarkable venue, enjoyed by the public as well as by RIBA members has to be 100% clean, we asked i-Clean Systems for help with this. An initial survey of our situation and the contractors work was followed by a full benchmarking exercise, using the i-Clean Cleaning Management System, negotiations followed, aligning procedures to the benchmark findings and resulting in much improved cleaning standards. We use 100% renewable energy, the reorganization of our cleaning contract enabled us to reduce our nightly energy consumption and reorganize our security arrangements resulting in significant reductions in cost and our carbon footprint. Throughout the process we have had the benefit of excellent support from the i-Clean Systems consultant.
  
  Royal Institute of British Architects
  
• Confirming that we are obtaining value for money has given us accountability regarding our client and tenants. We were extremely satisfied with the way in which i-Clean conducted their review from the presentation of the initial service through to the knowledge of the i-Clean Technical Manager who handled the process. The project was completed within the agreed timeframe and was very good value for money. We would have no hesitation in using the i-Clean service in the future or recommending that others use it.
  
  P&O Estates
  
• We wanted to review soft services provision, the cleaning of office interiors and all windows, washroom services and the maintenance of indoor and outdoor plants, for example, to our major occupancies in Manchester. That meant us considering the supply of services to 18 headquarters buildings, covering an area close to 93,000 sq m and housing 9,500 staff. We needed expertise regarding the cleaning, which has an annual budget of some £1.3million. i-Clean Systems helped us to evaluate our requirements for a specification for the tendering process. We were guided in specifying management control mechanisms, also for our use when the new cleaning contract went ahead. We achieved some good savings as well. Without the constant support of the very knowledgeable consultant assigned to us, it would have been a daunting process!
  
  Co operative Group
  
• We had a limited knowledge of the cleaning tender management and specification process. We could not have achieved this excellent result without the help of i-Clean Systems. The specialist assigned to us managed the whole process, from specifying the requirement through to our selecting a new cleaning contractor. Despite the many demands on all our time he ensured that all project deadlines were kept.
  
  CGG Veritas Services UK Ltd
  
• As the headquarters for the Mayor and the Greater London Authority, it is essential that City Hall is kept up to as high a standard as possible. The GLA selected i-Clean Systems consultants because they were able to use benchmarking techniques to create a model, detailing the frequency and comparative difficulty of the cleaning tasks required.
  
  Greater London Authority
  
• i-Clean provided an excellent service, able to book a meeting within a very short lead-time to discuss and view our problems. The Technical Manager had an array of knowledge and therefore able to give excellent advice on how to improve our cleaning throughout the building by reducing the amount of products used and confirming our intention to change cleaning equipment was for the better. They listened to our concerns and advised accordingly.
  
  Rushmoor Borough Council
  
• As a luxury retailer, our contractor plays an important role in preserving our reputation through delivering the highest standards of cleaning. Yet, their performance was becoming questionable and I was spending a disproportionate amount of my time on a day-to-day basis managing the contract. Having met i-Clean at a facilities event some years ago, I contacted them to undertake a benchmark review. Result: Cleaning standards have improved dramatically and we have received many positive comments. The recent audit evidenced 97% KPI score triggering the bonus payment, which the contractor shared between cleaning staff. Morale and staff retention is up and sickness and absence is down. The new contract is completely transparent, professional and properly managed eliminating the need for micro management. The project has been such a success that over the next 18 months we hope to replicate the process across all of our UK stores.
  
  Harvey Nichols, Knightsbridge, London
  
• We have very high expectations, but i-Clean put on an impressive performance. The projects took about a year to deliver, but there was no depletion of standards in the process. The i-Clean benchmarking process enabled us to see the fuller picture and to develop a process for continual improvement, as every one of our tenants would expect. We have a new procedure for companies looking to work for us. Contractors are forwarded to i-Clean so they can learn about our business needs and be advised accordingly before the selection stage. i-Clean also manage our shortlisting process and support our tenders to ensure we work with the right contractors.
  
  Canary Wharf Estate
  
• Working with the recycling and waste division of i-Clean Systems ensured that our recycling and waste activity and data was reviewed by an external and independent advisor. The benchmarking review strengthened our confidence in our own statistical information and confirmed that we have been adopting appropriate solutions. The process also opened our minds to additional, relatively easy to implement solutions whilst further embedding recycling in our office culture. A 100% recycling process is now an achievable vision for our organisation
  
  Buzzacott LLp
  
• Whilst we wouldn't usually look to turn a contract around in 6 weeks we did it with confidence, demonstrating good governance and a clear audit trail. Standards of cleaning have improved and our budget remained the same, which allowed us to add the cost of living increase. i-Clean will continue to support us under their Site Certification module, to reassure that our supplier is performing to the agreed service levels and to help us drive further improvement.
  
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